Privacy Policy

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Effective Date: 01.01.2025

ScentHub.ie (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.ScentHub.ie (the "Site"), including any other media form, media channel, mobile website, or mobile application related or connected thereto.

By using the Site, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Site.

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1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

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1.1 Personal Data

Personally identifiable information, such as your name, email address, phone number, and shipping/billing address, that you voluntarily give to us when you register on the Site, place an order, or otherwise communicate with us.

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1.2 Payment Information

If you make purchases, our payment processor will collect your payment information (e.g., credit card number, billing address) to process transactions securely. We do not store payment information on our servers.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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1.3 Automatically Collected Information

Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and pages viewed.

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1.4 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on the Site. These technologies allow us to understand user preferences and improve site performance.

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2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage your account.

• To process transactions and deliver products or services.

• To send administrative information, such as order confirmations.

• To respond to inquiries and provide customer support.

• To personalize your user experience and improve the Site.

• To send promotional communications, subject to your preferences.

• To comply with legal obligations and enforce our terms.

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3. How We Share Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers that perform services on our behalf, such as payment processing, shipping, and marketing.

3.2 Legal Obligations

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

3.3 Business Transfers

In the event of a merger, sale, or transfer of all or a portion of our assets, your information may be transferred to the acquiring entity.

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4. Your Rights

You have the following rights regarding your information:

• Access: You can request access to the personal information we hold about you.

• Correction: You can request that we update or correct inaccuracies in your personal information.

• Deletion: You can request the deletion of your personal information, subject to legal or contractual obligations.

• Opt-Out: You can opt out of receiving promotional emails by following the unsubscribe instructions included in each email.

To exercise your rights, please contact us at privacy@ScentHub.ie.

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5. Data Security

We use administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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6. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing any information.

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7. Children’s Privacy

The Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

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8. International Users

If you are accessing the Site from outside the European Union, please note that your information may be transferred to and processed in the EU. By using the Site, you consent to the transfer of your information.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of the Site after such changes indicates your acceptance of the revised policy.

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10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

ScentHub.ie
Email: support@ScentHub.ie